UPDATE FROM THE SURGERY

***FLU VACCINATIONS AVAILABLE FOR ALL AT RISK PATIENTS PLEASE CONTACT THE SURGERY TO MAKE AN APPOINTMENT INCLUDING SATURDAY 17TH OCTOBER MORNING CLINIC****


Thursday 10th September 2020

Please be aware that we continue to offer Telephone appointments followed by Face to Face appointments, if required at the invitation of the clinician.

In accordance with the new guidance.

If attending the surgery for an appointment please wear your own face mask wherever possible


UPDATE FROM DEPARTMENT OF HEALTH & SOCIAL CARE

If you show signs of a new continuous cough OR fever OR loss of/change in smell or taste, please self-isolate for 7 days, or longer if you still have symptoms other than cough or loss of sense of smell or taste. Your household should also self-isolate for 14 days as per the current guidelines.

Testing is now available to any member of the public with the above COVID-19 symptoms by visiting nhs.uk/coronavirus or calling 119 to book a test.


Please see the new e-consult below


econsult

Welcome to Lepton & Kirkheaton Surgeries

Access to the surgeries is still restricted during the Coronavirus Pandemic, Please ring first do not come to the surgery.

The dedicated Reception team will advice you of the next step. If it is coronavirus related please ring 111.

Welcome to our practice website where we hope you will find enhanced convenience added to first class healthcare. Find out when we are open and how to see a member of the team. In addition to everything you need to know about the practice, you will also find a wealth of information in the menu on the right hand side.



CORONAVIRUS (COVID-19) PANDEMIC

IMPORTANT INFORMATION

Due to the ongoing Coronavirus pandemic and based on current advice from NHS England we have made changes to the way we operate.

From today,Tuesday March 17th,access to the surgeries will be restricted. Only patients with booked appointments will be able to enter the surgeries and we would ask that wherever possible you attend alone and do not bring other family members or friends with you.

Please call the practice if you feel you need an appointment to see or speak to a doctor do not come to the surgery. When you get through to a receptionist they will take you through the Coronavirus screening questionnaire. Only after this is completed will any further details be discussed and this will take place each and every time you call.

All patients requesting a face-to-face appointment with one of our clinical staff (GPs, Advanced Nurse Practitioner, Practice Nurses and Health Care Assistants) will be allocated a telephone slot during the morning. The clinician will then call and discuss the problem and decide if a face to face appointment is appropriate to resolve the issue. If an appointment is required the clinician will book it for you.

Please be aware that telephone consultations are bookable in advance and usually take place between 9am and 11am.

Both Lepton and Kirkheaton Surgeries have boxes outside where you can drop off prescription requests but for the time being we are happy(and would prefer)to take prescription requests over the phone. It would help us enormously if you could nominate a pharmacy so that they can be sent electronically straight to the pharmacy of your choice. This will ensure that in the vast majority of cases patients will not have to call in to the surgery to collect paper prescriptions.

Booking for routine appointments is currently suspended as is the booking of appointments online.

If you are asked to attend the surgery we may take special precautions, please understand that these are for the protection of the public and all those who work at the surgery.

 If you are worried about Coronavirus go to www.nhs.uk/conditions/coronavirus-covid-19/

DO NOT visit your Doctors Surgery or Accident and Emergency.



Staff Leave

Dr Asalu on leave from 7th September to 18th September


Online services

Patients are now able to book appointments and order repeat prescriptions online. If you wish to register for this service either call in to the surgery or simply download the registration form (available in the "Appointments" and "Prescriptions" sections of this website) and bring it in to the surgery together with some form of photo ID. You will then be issued with a username and password to enable you to access these services via this website.

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EVENING APPOINTMENTS

We are once again offering evening appointments at the Lepton Surgery for patients who find it difficult to attend during normal surgery hours. They are on Tuesdays from 6.30pm until 8.30pm and are available to patients registered at either Lepton or Kirkheaton Surgeries.


FAILED APPOINTMENTS

Every month between 60 and 150 patients fail to attend their booked appointments.  This not only wastes a great deal of surgery time but it also denies other patients access to Doctors, Nurses and other clinical staff. With the demand on our services being at an all time high the surgery takes this issue very seriously.We now monitor failed appointments on a daily basis.

Patients who miss appointments will be contacted by the Reception Manager either by letter or telephone. Ultimately those patients who repeatedly fail to attend may be removed from our patient list and will need to register elsewhere. Please ensure that you attend your appointment - should you wish to cancel please give us a minimum of 48 hours notice so that the appointment can be allocated to another patient.

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H M Armed Forces - Veterans

If you are one of our patients and have served or are serving in HM Armed Forces we would be most grateful if you could make one of our reception team aware. Many thanks.

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Practice Closure Training afternoons

Tuesday 15th September

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REPEAT PRESCRIPTIONS

Will all patients please bear in mind that the MINIMUM time from handing in your prescription request to being able to collect it is 2 WORKING DAYS. Only in very exceptional circumstances will exceptions be made and we would ask all patients to monitor their available medication and submit their requests in good time.

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Accessabilty

 When making an appointment a disabled patient should notify reception of their requirements so that the doctor and nurses are aware of the position. Hearing loops are also available.

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PROPOSED CHANGES TO HOSPITAL AND COMMUNITY SERVICES
The public consultation regarding these proposed changes has now ended.  Evaluation and analysis of this consultation is taking place.More details about what happens next are available on the Right Care, Right Time, Right Place website www.rightcaretimeplace.co.uk.

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Calling all Carers

Please look at our Carers Direct page link on the right hand side

 

Are you a Carer of a Relative, friend, Neighbour?

 

If so please let the surgery know, they will ask you to complete a short questionnaire, Did you know you are entitled to a Health Check with the Practice Nurse, also you are entitled to a flu injection.

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COMPLAINTS

We always try to provide the best service possible but there may be times when you feel that this has not happened.

If you wish to raise a complaint you can ring and speak to the Practice Manager, Tina Henry on 01484 606161.

Most problems can be sorted out quickly and easily in this way but if we are not able to resolve the issue and you wish to make a formal complaint you should do so, in writing, at the earliest possible opportunity. Please address your complaint to the Practice Manager.

Please note - a "Complaints Information" leaflet and a "Complaints Procedure" leaflet outlining how your complaint will be dealt with are available from Reception at both surgeries.

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Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer, by asking at our reception or by completing online on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

Your employer can ask you to confirm that you've been ill. You can do this by filling in a form yourself when you return to work. This is called self-certification.

If you're sick and off work for more than seven days, your employer will probably ask for proof of your illness. Most employers ask for a fit note from your GP.

However, this will also depend on your employer's company policy on sick leave (or sickness absence). This policy should tell you how many days you can be off sick before you need to provide proof of illness or a fit note.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

Friends & Family Test

GP surgeries are now required to participate in the NHS Friends & Family Test. This is a very short question survey. We really value your comments so next time you visit the Surgery, please ask for a form at reception. Alternatively if you wish to participate online, please follow the link 'Have your say' on the right 

 MINOR SURGERY

If you think you need minor surgery such as removal of skin tags,moles or cysts, please make a prior  appointment with Dr Mani to discuss options. 

Online Prescription requests

We are now able to offer patients the ability to order repeat prescriptions online. In order to do this you must first complete a registration form and hand in to reception so that we can provide you with a password. Please see the appointments or prescriptions tab on the left for further details. Under no circumstances must patients email the PPG group with their request as this contravenes your data protection.

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Is your child suffering from diarrhoea & vomiting?

Please see the link for advice on how to manage this D&V advice leaflet

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Your Good Health

Access to a wide range of healthcare services is a key element of a good local practice. We don’t just want to see you when you’re ill we want to make sure you stay healthy too. Check out how we can cover both bases with our clinics and services.

Best practice

Our professional team will ensure you receive the best attention at all times whether you’re attending a specialist clinic or a routine appointment. If you’re new to the area registration is easy and comes with the comfort of discretion and confidentiality assured

My Health Tools

My Health Tools, a new online tool to help people manage their long term conditions launched in Kirklees on Monday 28 September. My Health Tools supports people living in Kirklees to manage the impact of their long term health condition through practical information, tools and skills. To find out more, go to www.myhealthtools.uk.

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