Appointments

To make a routine appointment please call into the surgery in person or telephone from 8.30 am when our reception team will be available to take your call. If your request is urgent please make this clear to the receptionist and you may be offered an emergency appointment to discuss your problem if agreed by a GP.

Please note that one 10 minute appointment is for one patient only. If you think that you may require longer than 10 minutes, you must book 2 appointments.

Appointments are available to all our registered patients irrespective of age or frequency of previous appointments.


Online Appointment Booking

Would you like to book, cancel or review past appointments online? Then why not register for our online service? Please ask at reception for an online registration form or alternatively download it from the link below. You will be required to bring ID documentation with you. Please note that we only offer a number of appointments online, you can book up to 6 weeks in advance with a GP of your choice. Nurse appointments are not available to book online.

Online access also allows you to order repeat medication.

There is also a free SystmOnline app for iPhones, iPads and other Apple devices running the iOS operating system.


Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.


Practice Nurses

In a number of cases, it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.


Telephone Advice

If you wish to speak to a doctor or nurse during normal surgery hours please telephone reception and be prepared to provide details of the reason for your call. The receptionist will record your message on your electronic records and alert the doctor or nurse at the end of their surgery.

Please ensure that you provide us with all of your current homes and work telephone numbers. If appropriate, the doctor or nurse will return your call or may ask the receptionist to call you with a reply.


Chaperone

On some occasions, the doctor may offer to provide a chaperone during intimate examinations. If you require a chaperone on any occasion, please inform the receptionist on arrival.


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