Appointments

Why not register for online services!

Please ask at reception for an online registration form or alternatively download it from the link below. You will be required to bring ID documentation with you.

Online access also allows you to order repeat medication.

There is also a free SystmOnline app for iPhones, iPads and other Apple devices running the iOS operating system.


Urgent appointments

To request an urgent appointment for the same day (Monday to Friday):

  • Please phone us from 8:30 am as soon as possible
  • You can also visit the surgery and speak with a receptionist to arrange an appointment.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 14 days:

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Non-urgent advice: Please note

Appointments are strictly limited to 10 minutes, if you have multiple issues to discuss you may need to book a further appointment at a later date.

Cancelling or changing an appointment

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – SystmOnline
  • phone us on
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Appointments are now available until 8pm on weekdays, and between 9am and 5pm on Saturdays. Some appointments may be provided at a nearby GP surgery or hub rather than your local practice.
You can also visit the Walk-in Centre at Dewsbury & District Hospital opposite the main entrance for fast and convenient NHS treatment. Here you can see an experienced nurse for advice, assessment and treatment for minor ailments and injuries such as cuts, bruises, minor infections, strains, sprains and skin complaints. It is open Monday – Friday 9 am – 10 pm. 

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Home visits are generally reserved for the following groups of patients:

  • Those who are terminally ill.
  • Those who are housebound.
  • Those who are severely ill and cannot be mobilised.

Although a traditional part of general practice, home visits are time-consuming. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. So please help us to help you and our other patients by visiting the surgery whenever possible.

We want to see patients as quickly as possible and the best way is to encourage them to come to the surgery wherever possible; your GP will have access to all your medical records, including those held on computer and there are also better facilities for examining and treating patients at the surgery.

Home visits should not be requested for babies and small children – they should be brought to the surgery where we will do our best to see them promptly. If the Reception staff are made aware that your child is unwell, they will do everything they can to see that you are seen as soon as possible.

Transport/social problems – we cannot and will not undertake home visits for reasons of convenience or lack of transport. We will be happy to provide you with details of local taxi firms. From experience, we are aware that relatives, neighbours or friends are often willing to help out. Our responsibility to you is to resolve the medical problem you have; your responsibility is to take all the reasonable steps you are able to, to enable us to do that.

Quote / Testimonial:
Please request visits before 10 am whenever possible as this allows the doctors to plan their days accordingly. Late requests often lead to disruption of the appointment system and excessive waiting times for others.

A doctor or nurse will call you back on most occasions to assess your problem. This is to enable the doctor to prioritise visits. It may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse or arrange a hospital attendance. It also allows the doctor to collect some information that may be necessary for the visit. Following that conversation, the doctor may ask you to come to the surgery where you will be seen as soon as possible.

The doctors would like to stress that no patient in definite need of a home visit will be refused. In the past GPs were able to do routine follow up home visits. Sadly, the pressures of time and the ever-increasing number of patients needing attention means this is usually no longer possible.

Some problems such as severe chest pains or shortness of breath are medical emergencies and you will be advised to dial 999.

Chaperone

On some occasions, the doctor may offer to provide a chaperone during intimate examinations. If you require a chaperone on any occasion, please inform the receptionist on arrival.